Returns – Exchanges – Refunds
Each item is made to order. Please carefully consult the size guide before confirming your order. Due to this manufacturing method, an exchange or return for a sizing error can only be accepted in the cases provided for by this policy.
All products sold benefit from the "satisfied or refunded" clause in accordance with the provisions of the Consumer Code, article L 121-20, unless otherwise specified during sales days. The Customer may exercise their right of withdrawal in accordance with article L 121-20 of the Consumer Code. This right of withdrawal is exercised without penalty, with the exception of the costs of returning the package which remain the responsibility of the Customer.
If the product(s) concerned have been given as a gift, it is the Customer who must make the return request and not the recipient of the gift.
Requests for the return of products ordered on the Site can be made under the following conditions:
– products must be returned with their purchase invoice, delivery note or return slip
– in their original condition (they must not have been used, nor have suffered any damage, however minimal, and be in a perfectly clean state)
– in their original packaging (with cover and labels)
HOW TO MAKE A RETURN REQUEST?
In accordance with the Hamon Law, you can send a withdrawal request online to our customer service, within 14 days of purchase by contacting us by email: contact@amiralkasual.com
IN CASE OF EXCHANGE
Exchanges are only accepted in case of non-conformity (reference error) between the order placed and the product(s) received. See "Non-compliant Products" section
IN CASE OF REFUND REQUEST
Transport costs incurred for the return to Amiral Kasual remain the responsibility of the Customer.
Under no circumstances will it be possible to assign the Customer an electronic credit note usable on the Site or at authorized resellers of the Amiral Kasual network. The refund will in any case be made no later than fourteen (14) days after receipt of the products subject to withdrawal. Amiral Kasual will refund the Customer using the payment method used during the purchase (credit card, Paypal account).
NON-COMPLIANT PRODUCTS
The Customer must notify Customer Service no later than the first working day following delivery, of any complaint relating to a delivery error and/or non-conformity of the products in nature or quality compared to the indications on the order form (reference error). Any complaint made beyond this period will be rejected without possibility of recourse.
This complaint must be made to Amiral Kasual by e-mail at contact@amiralkasual.com.
Upon receipt of the complaint, Amiral Kasual will assign a return number for the product(s) concerned and communicate it to the Customer. The return of a product can only be made after the assignment of this agreement number according to the procedure presented in the "Return Request" section.
Amiral Kasual reserves the right to determine whether the returned product(s) are non-compliant. If the product is non-compliant, Amiral Kasual undertakes to:
– either exchange the product (standard exchange subject to availability or exchange for another item of the same amount) and send it back to the Customer (shipping costs at the expense of Amiral Kasual)
– or refund the Customer.
In both cases, transport costs incurred by the return of products are reimbursed only in the event of a return justified by the non-conformity of the delivered products, upon presentation of an invoice and within the limit of 15 Euros.
PRODUCT DAMAGED UPON DELIVERY
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We are committed to carefully examining each situation and finding a solution as quickly as possible.