What should I do if the estimated delivery time has passed and I still haven't received my order?

If your order's estimated delivery time has passed, here's what you should do:

Please wait a little longer. Unfortunately, shipments can be delayed due to unforeseen circumstances. We understand it's frustrating to deal with delayed shipments, but please remember that our estimated delivery time is just an estimate, not a guarantee.

Contact our customer service team. Let us know about your delayed shipment and we will check for the latest delivery updates. We may ask you to wait a few more days to receive your order. You can reach us via chat or email at contact@amiralkasual.com

If you still haven't received any news about your shipment after following all the steps above, please fill out a problem report. Submit your claim no later than 30 days after the estimated delivery date for packages lost in transit. We will then investigate the situation and, if it's our fault, we will reship your order free of charge.

Please note that we cannot reship an order if tracking information shows it was delivered, but you claim not to have received it. In this case, any replacement will have to be at your expense.

You can refer to our return policy for updated information on reshipment.