We've compiled our most common questions to provide you with faster answers. If you can't find what you're looking for here, please don't hesitate to contact us; we're here to help!

An eco-friendly product is an item designed with particular attention to the environment and sustainability. As part of our collection of environmentally friendly products, we are committed to adhering to strict standards to ensure that our items meet essential environmental criteria. AMIRAL KASUAL eco-friendly products stand out due to their responsible composition, as they are made from at least 70% organic or recycled materials, or blends of these materials. This approach aims to reduce environmental impact by promoting the use of renewable or recycled raw materials. To guarantee the authenticity of our products and compliance with these standards, we rely on verifiable certificates provided by our suppliers. When it comes to organic materials, we require GOTS (Global Organic Textile Standard) or OCS (Organic Content Standard) certificates to attest to their organic origin. For recycled materials, we only accept GRS (Global Recycled Standard) or RCS (Recycled Claim Standard) certificates to ensure the traceability and authenticity of the recycled materials used. By choosing AMIRAL KASUAL eco-friendly products, you actively contribute to environmental preservation by supporting responsible and sustainable production practices. We are committed to offering high-quality items while minimizing our ecological footprint for a greener and more planet-friendly future.

We use several printing methods to create our clothing designs, but one of our primary techniques is direct-to-garment (DTG). This method involves spraying ink directly onto the garment, allowing the ink to soak into the fabric's fibers, thereby creating a design or image. It's a bit like printing on paper, but it's applied directly to the garment. We have chosen to use Kornit printers for this technique. These printers are praised for their low environmental impact. They generate very little wastewater, helping to minimize waste, and are more energy-efficient than industry-standard printers, helping us reduce our carbon footprint. As for the inks we use, they are Oeko-Tex™ certified, vegan, and water-based. Furthermore, they are free from harmful chemicals. Sustainability is a major concern for us, which is why we follow our ink supplier's guidelines to responsibly dispose of leftover ink. In summary, we use the DTG technique with Kornit printers to create our garments. Our inks are environmentally friendly and safe for health, allowing us to produce clothing responsibly while reducing our impact on the planet.

At AMIRAL KASUAL, we are committed to ensuring the safety of our products by using Oeko-Tex™ certified threads. This means that our items are free from harmful substances for clothing, whether for adults or children. Oeko-Tex™ certification is a guarantee of quality and safety for our customers. Furthermore, we favor embroidery as a textile decoration method. Not only does it offer a unique aesthetic with its raised patterns, but it also has undeniable environmental benefits. Unlike printing, embroidery is a more durable option that withstands wear and repeated washing better. Moreover, it generates less environmental waste, thus helping to preserve our planet. At AMIRAL KASUAL, we believe in the perfect combination of safety, quality, and durability. Our products embroidered with Oeko-Tex™ threads embody this commitment, offering our customers safe, durable, and environmentally friendly items.

At AMIRAL KASUAL, we are proud to offer you a collection of eco-friendly products designed to be sustainable and environmentally conscious. We understand the importance of taking action to preserve our planet, which is why our commitment to sustainable development is at the heart of our mission. We firmly believe that sustainable development can take many forms, and one of them is the use of environmentally friendly materials. This is why our collection of eco-friendly products is made from items crafted with at least 70% organic or recycled materials, or a judicious blend of both. The organic materials we use are free from harmful chemicals and are responsibly grown, helping to preserve natural ecosystems. The recycled materials we incorporate into our products help reduce the amount of waste in landfills and minimize our carbon footprint. By choosing our eco-friendly products, you are making a conscious choice to support a more sustainable and environmentally friendly lifestyle. You are also helping to encourage other businesses to follow suit, as sustainability is a collective effort that can change our world for the better. Join us at AMIRAL KASUAL in our commitment to sustainability and be part of the solution for a cleaner, healthier future for all. Thank you for choosing us as your partner in your quest for eco-friendly products.

At AMIRAL KASUAL, every product you find in our catalog is made to order, meaning that as soon as you place your order, we immediately put our teams to work to create your specific product. We understand that this means you will have to wait a little longer to receive your order, but there is an important reason behind this approach.

By manufacturing each order on demand, we avoid overproduction. This means we use only the necessary resources for each product, thus reducing our environmental impact. We firmly believe that we must take care of you, our customers, while also taking care of the planet we all share.

We are aware that this may result in slightly longer delivery times than you might find elsewhere, but we believe it is a wise choice for our planet. We hope you understand our commitment to sustainable development.

If you would like to know the exact delivery times for your order, please visit our dedicated delivery information page. We thank you for your understanding and your support of our environmentally friendly approach.

At AMIRAL KASUAL, all clothing is packaged in post-consumer recycled (PCR) plastic. This approach demonstrates a commitment to sustainability and reducing the environmental impact of packaging. The minimum PCR percentages (at least 50% for outer bags and at least 30% for inner bags) show that we take seriously the reuse of existing plastics to reduce the demand for new plastic. PCR packaging, which is made from used plastics such as plastic bags and bottles, is an environmentally responsible solution. It helps protect orders while contributing to the reduction of virgin plastic consumption, which is essential for reducing the overall environmental impact of plastic on our planet. By opting for PCR rather than the production of new plastics, we help conserve natural resources and minimize greenhouse gas emissions associated with plastic manufacturing. This initiative is certainly a positive step for the environment, and it should be well received by environmentally conscious consumers who are looking for more sustainable options when purchasing clothing. It demonstrates AMIRAL KASUAL's commitment to reducing its ecological footprint.7

Our catalog stands out due to its unwavering commitment to animal rights. We are proud to highlight that the vast majority of our products are entirely free from animal-derived components. This approach stems from our deep desire to promote a lifestyle that respects nature and biodiversity. By choosing our items, our customers can be assured that they are actively contributing to the preservation of our planet and its four-legged inhabitants. Our commitment to products free of animal-derived ingredients is reflected in the majority of items we offer. We are convinced that it is entirely possible to offer sustainable and ethical alternatives, while preserving quality and style. Each of our products is carefully selected, ensuring it meets the strictest standards for environmental respect and animal welfare. We warmly invite our customers to discover our wide range of animal-free items and to join our mission to promote a more nature-respectful lifestyle. By joining forces, we can all contribute to a better future for our planet and for all the creatures that inhabit it.

The OEKO-TEX® certification is indeed one of the most recognized labels in the world for textile safety. It certifies that the products meet strict standards to ensure they are free from chemicals harmful to human health and the environment. In our product description, we highlight the OEKO-TEX® label to assure you of the quality and safety of our items. Furthermore, we use OEKO-TEX® certified yarns and OEKO-TEX® certified inks for our embroidery designs. This approach ensures that our products meet the highest standards of sustainability, health, and environmental respect. You can buy our items with complete confidence,

Printed garments (Direct-to-Garment - DTG): Machine wash cold with mild detergent and similar colors. Do not use fabric softener or dry clean. Tumble dry on a delicate cycle or, preferably, hang dry. For ironing, use a cool iron inside-out; do not iron on the print. Printed garments (Direct-to-Film - DTF): Machine wash cold with recommended detergent. Do not use fabric softener. Preferably air dry or use a gentle cycle in the machine. Iron with a cool iron inside-out, without wetting the print. Embroidered garments: Machine wash cold with mild detergent and similar colors. You can use a little bleach, but it is best not to use chlorine. Avoid soaking or wringing items. Iron with a cool iron inside-out, without using a steam iron. Embroidered hats and backpacks: Spot clean with a damp cloth if necessary. Caps and beanies can be hand-washed in cold water if necessary. Do not machine wash, bleach, tumble dry, iron, or dry clean. Embroidered aprons: Machine wash at a maximum of 30ºC, without bleach. Tumble dry on a delicate cycle if necessary. All-over printed garments, caps, fabrics, and swimwear: Machine wash cold with similar colors, without bleach. Do not dry clean or tumble dry. Iron on low heat if necessary. Printed swimwear: Hand wash. Do not bleach, dry clean, or tumble dry. Iron on low heat. Bags: Printed backpacks should be hand-washed and tumble-dried on low heat. Other bags can be machine-washed in cold water, without bleach. Do not iron or dry clean. Cushions and covers: Machine wash covers in cold water, without bleach. Tumble dry on low heat. Do not iron or dry clean. The cushion insert should be hand-washed. Sublimation flip-flops: Hand wash in warm water with mild detergent. These care instructions are important to extend the life of your products while maintaining their appearance and quality. Make sure to follow the specific guidelines for each product type to achieve the best results.

To make your shopping experience as simple as possible, we have set up a three-step process: Select the products you wish to purchase. Click on "Add to Cart". Then, go to your "cart" by clicking on the shopping cart icon at the top right to complete your purchases. We also offer you the option to create an account to make the process even smoother.

Some orders can be fulfilled more quickly than others due to several factors. While we generally strive to process orders in the order they are received, exceptions exist to optimize our production process and effectively meet customer needs. Our order queue management system considers the capacity of our production centers. Thus, if a production center has a higher capacity or is better equipped to manufacture a specific product, we may redirect new orders to that center. This accelerates order fulfillment by assigning them to the most appropriate production center. Furthermore, the nature of the product and its destination are also important factors. Some products may require specific skills or equipment that are only available in certain centers. Similarly, proximity to the destination can influence the choice of production center to reduce delivery times. In summary, even if we strive to follow the order of arrival, our system considers capacity, product, and destination to ensure efficient and fast order fulfillment whenever possible. This allows us to better serve our customers and maintain high operational efficiency.

Yes, you can do so as long as your order has not yet reached the processing stage. As soon as you place your order, it is immediately integrated into our fulfillment process. Therefore, once your order has been placed, we regret that we are unable to change either the items ordered (including quantity, size, and color) or the shipping address.

If your order has not yet been shipped, you can contact us at contact@amiralkasual.com. We will cancel your order and refund you immediately. Please feel free to email us using our website's contact page, and our team will do their best to assist you. However, due to the speed of our warehouse processing, we are unable to cancel or recall an order once it has been shipped. In this case, you will need to wait for your package to be delivered and then initiate a return if necessary.

If your order contains multiple items, it is possible that these items will be shipped separately, depending on their availability in stock and our shipping warehouses. Don't worry, your package will arrive soon.

Your order could not be validated due to a payment error. This may be due to several reasons, including: Your credit card information was entered incorrectly. The credit card you used has expired. You have reached the payment limit on your account. The validation code provided by your bank has expired. Your bank has refused or suspects a fraudulent transaction. To resolve this issue, we recommend that you try again using another credit card. If you receive a "Duplicate Payment" message from us, this is part of our bank's security measures. In this case, we suggest emptying your cart, logging out of your account, and then trying the operation again.

We sincerely apologize for the error in your order. If you have received an item that does not match the one you ordered, please contact us immediately via contact@amiralkasual.com. Please provide us with your order number and the code or name of the incorrect item. You have the choice of requesting a refund or a replacement.

The promotional code you entered does not appear to be working. There are several possible reasons why this could be happening, and depending on the error message you see, here's what it means:

• This promotional code cannot be combined: this message appears when you try to apply several promotional codes to a single order. Generally, promotional codes cannot be combined.
• “Promotional code has already been used”: This message means that the promotional code you entered has already been used by a user previously.
• Usually, promo codes are limited to one per user or one-time use.

Be sure to double-check the code you enter to make sure it is correct. Also be sure to follow any code redemption terms, such as expiration dates, minimum order amounts, or product-specific restrictions.

If you continue to experience problems with your promotional code, you can contact us atcontact@amiralkasual.com and we can help you resolve the issue and apply the code correctly if possible.

It is important to note that not all offers are compatible with other promotions.

You can track the status of your package using the link provided in the order confirmation email you received. If you cannot find your tracking number, please do not hesitate to contact us using the AMIRAL KASUAL contact page, and we will send you the tracking number in response to your request.

We are committed to shipping orders on the next business days, which means that once the order has been shipped, we unfortunately cannot change the delivery address.

If the tracking indicates that delivery has occurred, we recommend checking with all family members and neighbors first, in case someone received the package for you. If, after this check, your order cannot be found, we encourage you to contact the carrier, who can help you locate and retrieve your order. If the carrier is unable to resolve the issue, please contact us immediately at contact@amiralkasual.com. We will work with the carrier to resolve this situation.

Our shipping fees vary depending on your location. However, we offer free shipping for orders over €99. For more details on shipping rates in your area, please visit our shipping and delivery page.

If an order is lost in transit, please note that all claims must be filed within a maximum of 4 weeks from the expected delivery date. However, we want to reassure you that we will cover the cost of reprinting and shipping a new order for you. We may need your cooperation at this stage, for example, to confirm that the delivery address was correct. Additionally, it would be wise to contact your local post office to try and locate the missing order. It is important to note that if tracking information indicates an order has been delivered, but you have not received it, we will not be able to take responsibility or reship the order. In this case, the cost of replacement will be at your expense.

If the estimated delivery time for your order has passed, please follow these steps: Be patient. Delivery delays can occur due to unforeseen circumstances. We understand this can be frustrating, but it's important to note that our estimated delivery time is just an approximation and not a guarantee. Contact our customer service. Let us know if your delivery is delayed and we'll do our best to get the latest updates on the situation. In some cases, we may ask you to wait a few extra days to receive your order. You can contact us via our live chat service or by sending an email to contact@amiralkasual.com. If you still haven't heard about your delivery after following the steps mentioned above, please fill out a problem report. We encourage you to submit your claim no later than 14 days after the estimated delivery date, especially for packages lost in transit. We will carefully review the situation and if the error is on our side, we will reship your order at no additional cost. Please note that if tracking information indicates that your order has been delivered, but you claim not to have received it, we will not be able to provide a free reshipment. In this case, any replacement will have to be at your expense. For up-to-date information on our return policy, please refer to our return policy on our website. We apologize for any inconvenience this may cause and will do our best to resolve the situation quickly and efficiently.

The Estimated Delivery Time (EDT) is our prediction of when an order can be delivered to you. The EDT is the sum of estimated fulfillment and shipping times: Estimated fulfillment + Estimated shipping = Estimated Delivery Time Our average fulfillment time is 2–5 business days for all production techniques. When calculating the estimated fulfillment time, we take into account the estimated order volume and our capacity. The estimated shipping time is calculated based on our historical shipping data for deliveries to your area or sales region. Since the Estimated Delivery Time is an estimate, it is not a guarantee. You may receive the order after the EDT for reasons such as: Issues with print/embroidery files Out-of-stock products Shipping delays, such as unsuccessful delivery attempts, service disruptions. That being said, we will do our best to meet our delivery predictions. If you haven't received the order and the EDT has passed, please allow a few extra days. Contact us at contact@amiralkasual.com and we will check the status of your order and advise you on how to proceed.

If you encounter a problem with your delivery, we sincerely apologize for this error on our part. Customer satisfaction remains our top priority. Thanks to our secure delivery service, we handle disputes on your behalf. We take full responsibility for this by immediately shipping you a new package at our expense. Please do not hesitate to contact us by email; our team is committed to doing everything possible to meet your needs and expectations.

If you entered an incorrect address during checkout, you still have the option to correct it while we are processing your order. However, it is important to note that our Terms of Service state that once your order is ready for shipment, we can no longer guarantee the ability to modify shipping information. In some situations, it is possible that the local post office may still be able to deliver, taking into account the error in the recipient's address. However, if delivery fails due to this error, the package will be returned to our premises. In this case, you will need to confirm the address correction so that we can reship the package. Please ensure you provide us with the corrected address within 30 days so that we can take the necessary steps.

If you wish to return an item, please follow these steps: Ensure that the product has a proven manufacturing defect. Our products undergo strict quality controls before shipping, but if there is a defect, we will be happy to assist you. Take a clear photo of the defective product in its original packaging. Go to the contact page of our online store. Send us a message including a photo of the defective product, your order number, and a description of the defect. Wait for our response. We will review your request and provide you with further instructions if necessary. Make sure that the item you wish to return is unused, in the same condition that you received it, and in its original packaging. We will do our best to resolve your issue to your satisfaction and process your return request in accordance with our policy. Thank you for your understanding.

If you have lost your password or wish to reset it, here are the general steps you can follow, although the procedure may vary depending on the specific service or website you are using: Go to the login page: Go to the login page of the site or service for which you have lost your password. Click "Forgot Password" or "Reset Password": You should normally find a link or button on the login page that will allow you to start the password reset process. Click on it. Enter your email address or username: You will generally be asked to enter the email address associated with your account. Make sure to provide the email address you used during registration. Follow the instructions by email: After entering your email address, the site or service will send you an email with instructions on how to reset your password. This may include a link or a reset code. Click the link or use the code: Follow the instructions in the email to reset your password. This may involve clicking on a specific link, entering a reset code, or answering security questions. Choose a new password: You will generally need to choose a new password. Make sure to choose a strong password, i.e., one that is difficult to guess and contains upper and lower case letters, numbers, and special characters. Confirm the new password: In most cases, you will need to confirm the new password by entering it again. Complete the process: Once you have chosen and confirmed your new password, follow any additional instructions to complete the reset process. If you do not receive the reset email, check your spam folder and make sure the email address you entered is correct. If you are having trouble resetting your password, If you have any difficulty retrieving or changing your password, you can contact us at contact@amiralkasual.com for assistance. WHAT PAYMENT METHODS DO YOU ACCEPT? We offer a variety of secure payment methods for your convenience. These options include: Credit cardDebit cardsPayPalWe want to assure you that your banking and credit card information remains completely confidential, as it is never disclosed to us. All transactions are secured through our payment processing system which uses 128-bit SSL encryption to ensure the security of your data. Your security is our top priority.

The "HTTPS" in our store's URLs is a testament to the quality of our services. HTTPS, which is the secure variant of the "http" protocol, guarantees security and confidentiality for our customers. This is made possible through the use of SSL/TLS protocols, which ensure that the data exchanged between you and our site is encrypted and protected against unauthorized access. One of the main uses of HTTPS is to secure financial transactions made on e-commerce sites, such as ours. We understand the crucial importance of protecting your sensitive information, such as payment details, when you shop online. As responsible merchants, we are fully aware that the use of SSL has become essential nowadays. It is the best way to ensure the security of your personal data and to protect you against hackers or any attempt at identity theft. To verify the presence of an SSL certificate on our site, simply check your web browser's address bar. You will find a small padlock, a symbol of security, as well as an "s" added to the "http" protocol. This means that your connection is secure and you can browse and make transactions with confidence. We also want to emphasize our commitment to the protection of personal data. You can consult our Privacy Policy to learn more about how we process and protect your information. Your privacy and security are our top priorities, and HTTPS is a key part of this commitment.

Please refer to our size guide on the product page for measurements.